How does a project start?
Every engagement begins with a 30-minute audit call. We don't send proposals without first understanding your operation. On that call, we map the specific process that's costing you the most - whether that's missed appointments, delayed field updates, slow lead response, or manual reporting. From there, we identify whether an existing Brokai Labs system fits your problem, or whether a custom build is the right path. If we're aligned on the problem and the approach, we'll have a scoped proposal to you within 48 hours. Most projects begin within a week of the first call.
How long does it take to go from first call to a live system?
For our productised systems - Appointment Intelligence, Solar EPC Operations, and Lead Qualification - deployment typically takes two to four weeks from signed agreement to live system. That includes configuration to your specific workflows, integration with your existing tools, testing with real data, and a structured handover. For custom builds outside our standard systems, timelines depend on scope and complexity. We'll give you a specific timeline as part of the proposal - we don't give generic estimates before understanding the problem. What does it cost to build an AI system with Brokai Labs?
We don't publish fixed pricing on the site because the right answer depends on your operation, not on a tier. What we can tell you is that every engagement has two components: a one-time setup fee that covers the build, configuration, and deployment, and a monthly subscription that covers hosting, monitoring, maintenance, and ongoing support. Both are scoped after the audit call, not before. If budget is a concern, book the call anyway - we'll tell you honestly whether the investment makes sense for your business size and the problem you're trying to solve.
Do you work on a project basis or a retainer?
Both. Most engagements start with a defined project - we build, deploy, and hand over the system. Many clients then move to a monthly subscription for ongoing support, system updates, and expansion of the system as the business grows. We don't require a long-term commitment upfront. The goal is to show you a working system fast enough that continuing the relationship is an obvious decision.
What do you need from us to get started?
Primarily, access and clarity. We need access to the tools and data your system will integrate with - calendar systems, CRM, WhatsApp Business account, or whatever is relevant to your operation. And we need someone on your side who understands the current manual process well enough to walk us through it. We handle the engineering. You handle the operational context. The more specifically you can describe the problem - the volume, the current workflow, the failure points - the faster we can build something that actually fixes it.
What happens after the system is deployed?
We don't build and disappear. Every live system comes with a monitoring and support arrangement. In the first month, we run weekly check-ins to catch any edge cases or configuration issues. After that, we move to monthly reviews where we assess system performance, identify expansion opportunities, and make any updates required by changes in your operation. If something breaks, we fix it. If your business changes and the system needs to adapt, we adapt it. The system is infrastructure - we treat it like infrastructure.
Can you build something custom that isn't one of your three existing systems?
Yes. Our three productised systems cover the operational problems we've seen most frequently - appointment management, field operations, and lead qualification. But the same engineering approach applies to any repeatable, high-frequency operational task. If you have a manual process that runs at volume and costs you staff time or revenue, we can scope a custom build for it. Book a call and describe the problem. If we can build it, we'll tell you. If we can't, we'll tell you that too.